FAQ
General
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What are your Office Hours?
We are open Monday-Friday from 9am-5pm. We close daily from 12-1 for lunch.
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Where is your office located?
Our office is located at 6003 N Robinson Ave.,
Oklahoma, OK 73118.
Leasing
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Do you offer tours?
We provide tours after an approved application.
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Do you offer Section 8 Housing?
Yes! We have many houses available for section 8. When looking to lease, please let us know your voucher amount and bedroom size.
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When will my section 8 inspection be scheduled?
Once we have all of your paperwork submitted, it can take between 2 – 4 weeks to schedule a section 8 inspection. Once the inspection process starts, please anticipate a minimum of 2 housing inspections. We try our best to pass inspections the very first time, but sometimes the housing authority will need to complete a second inspection to make sure the property is up to vigorous housing quality standards.
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When is my deposit due?
Within 48 hours of an approved application and after you have seen the home in person.
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Are Utilities included?
Utilities are not included.
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Do you accept Pets?
Yes. Pets have a $350/pet non-refundable fee. No pet rent.
Current Residents
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When are monthly rent payments due?
Rent is due on the 5th and late on the 6th of each month. A late fee will be applied on the 6th if rent is not paid on time.
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Do you have a referral program?
No, we don't offer any referral program.
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What is the move out procedure?
Tenants must notify management no less than 60 days prior to their move-out date. They should expect to schedule a move-out inspection at that time.
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Can I change the date my payment is due if I get paid at a different time of the month.
No. All tenant payments are due by the 5th, late on the 6th. No exceptions.
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Do you accept payment arrangements?
Things happen. We can accept a one-time payment arrangement. Once a payment arrangement is made, you cannot have another payment arrangement for 6 months. Arrangements must be made in person before the 5th of the month. In order to make a payment arrangement, you must bring at least 10% down. You will still accrue a $75 late payment, but if the arrangement is kept you will not be sent to court.
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Do you take Credit Card Payments?
Yes! Everyone can access their online portal at any time to view their balance and make a credit card payment online. If your account receives a late payment, or a credit card payment is bounced, we will be unable to accept online payments until you have 2 months of on-time payments via certified funds (money order or cashier's check).
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Do you accept cash?
No. We do not accept cash payments. In-person payments must be in the form of certified funds (cashier's check or money order).
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Can I mail my payment?
You may mail your monthly payment at your own risk. Payment will be dated the day it arrives at our office, NOT the postmark date. Please account for mail carrier times and delays when considering mailing your payments.
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Can I transfer to another one of your properties if I am a current tenant?
Maybe. We have two requirements to approve a tenant transfer to another one of our units. You must have 6-12 months of on-time payment history and must call to schedule a transfer inspection. During this inspection, we will look at the cleanliness of your home, and make sure there are no major Tenant caused damages. We are protecting the assets our owners entrust us with, we will only re-rent to tenants who respect our properties and payment deadlines.
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How do I request maintenance?
Please make ALL maintenance requests via your online portal or by calling 405-415-4213 and selecting OPTION 1.
The maintenance line is available 24/7. Please note that the main office does not handle maintenance calls so using the maintenance line is required for maintenance resolution.
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I called the office and nobody answered, now what?
We manage many properties around the state. Due to a high call volume, if we do not answer your call right away, please leave a detailed message and we will get back to you as soon as we can. We strive to return all tenant messages the same day, or within 24 hours. We will return calls in the order we receive them. DO NOT leave multiple messages as that will move your call to the end of our callback list.
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What if I want to move?
All tenants in a current lease must give 60 days' notice to move, and you will be responsible for rent due within that time period. If you are a month-to-month tenant, we must have at least 30 days' notice. All move-out notices must be emailed to office.amsok@gmail.com. You will be asked to sign an official move-out form and set up a final walk-through with our property manager. After your move-out date, we will evaluate any damages, reconcile your account, and send you any security deposits owed back within 30 days.
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Where do I pay my rent?
You can pay rent online through the tenant portal, in person, using our after-hours drop box at the office, or by mail (please note that a mailed payment must be received BEFORE the 6th to avoid late fees).
